Shipping

Shipping Time

We ship orders as soon as possible. Orders on stock items placed before 2:00 pm are usually shipped the same business day but out of stock items and bespoke or personalised products can take more time. If you are in a hurry or have a time commitment please let us know.

Shipping Charges

Shipping charges are determined by the delivery address location & the type of service delivery type you select. Entering the correct postcode is your responsibility.

For shipment within the UK, actual shipping charges are available upfront: simply register on our website, add the required products to your shopping basket. No other information is required. The total charge for your order will be shown in your shopping basket.

Returns

When you return Goods to us because you claim that the Goods are defective, we will examine the returned Goods and will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days from receipt of the returned goods or 30 days from refund approval following inspection of the faulty goods.

Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you.

We will accept the return of non faulty goods returned within 7 days of you receiving them, where the goods are returned in their original packaging and in a resalable condition.

Non faulty goods will be inspected upon return in order to ensure that the provisions of clause 11.3 above have been met.

Whether goods are considered resalable is at the discretion of the Company.

The cost of returning non faulty goods must be borne by the customer.

Any goods returned after 7 days will not be entitled to any refund whatsoever.

Personalised goods are non refundable.

If you wish to return Non Stock Items which you have ordered in error, we will make every effort to arrange for the return of goods. This cannot be guaranteed and may be subject to a supplier’s handling and/or restocking charge.

Shipping Damage

If you receive an item that has been damaged during shipping, we will either replace the item or ship replacements parts (if for example the item requires assembly and some parts are missing or damaged). We will ship replacement products or parts via normal shipping methods. We may need your assistance in filing a claim with the shipping company that damaged the items. If you can, take a picture of the package when it arrives if it is damaged. We appreciate your cooperation. We will collect any damaged merchandise that must be returned to us.

Any delivery disputes including lost, damaged, or missing items must be raised with the company within 14 days of the date of despatch, in order for us to raise it with our distribution partners.